How a renewal moves today

1 · Decide
2 · Offer out
3 · Chase
4 · Packet
5 · Sign
6 · Countersign
Tenantresident
Gets the price by email, text or call
Says yes, no, or wants to talk
Signs in AppFolio
PropflowClara
Clara is not part of renewals today
Your officeby hand
Weekly renewal meeting decides rent and term
Bev types the price email, texts and calls
Follows up; Kat takes the negotiations
Clears the default addendums, adds yours, builds the offer: 7½ minutes, three people¹
Clicks Send reminder on each stalled offer, one by one
Jay countersigns; Kat posts the new rent by hand
AppFolioon its own
Adds the property’s default addendums
Emails it for e-signature and reminds
AppFolio does it automaticallyYour team does it by hand
Renewals in your AppFolio, Jul 24 to Oct 23 · calls with your team · ¹ measured in the Oct 27 renewals meeting

Where Clara starts: the packet

1 · Decide
2 · Offer out
3 · Chase
4 · Packet
5 · Sign
6 · Countersign
Tenantresident
Gets the price by email, text or call
Says yes, no, or wants to talk
Signs the lease
PropflowClara
Builds the offer: dates, rent, term, your addendum. Leaves it unsent.
Your officeby hand
Weekly renewal meeting decides rent and term
Bev types the price email, texts and calls
Follows up; Kat takes the negotiations
Checks the offer and presses Send: one minute, one person
Clicks Send reminder on each stalled offer, one by one
Jay countersigns; Kat posts the new rent by hand
Clara does it automaticallyYour team does it by hand

One step up: Clara also sends the messages

1 · Decide
2 · Offer out
3 · Chase
4 · Packet
5 · Sign
6 · Countersign
Tenantresident
Gets the price by text and email
Answers Clara, or asks to talk
Signs the lease
PropflowClara
Sends the price by text and email, from your number
Reminds until they answer; reads the reply: yes, no, wants to talk
Builds the offer: dates, rent, term, your addendum. Leaves it unsent.
Reminds until it is signed or a notice to vacate comes in
Your officeby hand
Weekly renewal meeting decides rent and term
Kat takes anyone who wants to talk
Checks the offer and presses Send: one minute, one person
Jay countersigns; Kat posts the new rent by hand
Clara does it automaticallyYour team does it by hand

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