The Willows walkthrough — your pass/fail

2026-08-21 · The machinery is verified (lead funnel, renewal lane, escalation loop, silence gates — all green). This script is the part only you can judge: how it feels. Check items off as you go — ticks save automatically.

Setup — read first

The Willows line: (844) 285-3526 — call and text. Email: propflowaicalendar@outlook.com.
Your own number gets a persona. By default it may route as PM/staff, not prospect. Run /willows-persona prospect before the prospect walks, and /willows-persona restore after — or use a fresh virtual number for the true first-contact experience.
Your number is un-muted. The stale escalation that was silently blocking texts to you (and 35 other stuck test conversations) was cleared today. If Clara goes silent mid-walk, that's a real finding now, not leftover debris.
Escalation emails land at fede@propflowai.co (you're the configured owner at the bench).

Walk 1 — SMS prospect

Text an availability question ("do you have any 1-bedrooms?"). Expect: a reply in under a minute, real units and prices, no invented specials, and a tour offer that doesn't feel pushy. Push back once ("that's more than I wanted to spend"). Expect: a human-sounding answer that works with your budget — not a repeat of the price list. Book a tour for a specific day and time. Expect: a confirmation text with the right day/time. This receipt is the exact message the old mute bug was eating. Reply to reschedule it. Expect: one clean updated confirmation — not two, not zero.

Walk 2 — Email prospect

Email the Willows inbox from a personal address with a lead-style question. Expect: a fresh, well-formatted reply that reads like the property wrote it — no quoted boilerplate, no "forwarded" junk, threads correctly when you reply. Reply twice more in the same thread. Expect: every answer stays in the same thread and remembers the conversation.

Walk 3 — Voice

Known-open, expect these Four bugs from your 8/19 listen-tests are still open on voice: (1) the "someone's already handling this" greeting can blank the rest of the call's context; (2) old adversarial-test questions can leak into your caller history; (3) the sandbox can transfer you to your own number; (4) a captured question can dead-end with "the team will follow up" when nothing is queued. The fake office background noise is fixed. Filler-word audio drop is fixed.

Call as a prospect: ask availability, pricing, and book a tour by voice. Expect: natural pacing, no dead air, correct facts, and the tour confirmation text arriving after you hang up. Ask one question Clara can't know. Expect: an honest "I'll find out" — and, per today's fix, asking it must NOT silence the rest of your relationship with the property.

Walk 4 — Escalation loop (the "Yes thank you" fix, live)

By text, ask something policy-ish that isn't on file ("can I pay rent with a money order?"), and when Clara offers to check, answer just "yes thank you". Expect: ONE email to you — subject is the actual question, body is the actual ask (never your "yes thank you"), signed like a person. No second email. Reply to that email with a decision. Expect: your answer reaches the prospect on their channel within a couple of minutes, in Clara's voice, and you get a short "worth remembering for next time?" follow-up. Nothing sends without your reply.

Walk 5 — Renewals (dashboard)

Open the Willows renewals page on propflowai.co and eyeball the bench tenants' states. Expect: states match reality, nothing stuck in "Failed/Sent" limbo. The AppFolio login behind resend/prepare was broken by a new passkey prompt — fixed and live-verified today.