Clara at Western Slope DRAFT

Prepared for Jay Taylor and Jason Fish, Western Slope Property Management · September 2026 · about 250 doors across Grand Junction, Fruita, Clifton and Ridgway

The short version. Clara answers every lead within a minute, any hour, in English or Spanish, from your own leasing address, books tours on your calendar, and chases the applicants who go quiet. We start with leasing on one property, prove it in two weeks, then open the whole book. You said you like to try things early. This is the first version of a portfolio line built for a team that runs everything from one number and one inbox, and you shape it.

What we run, in order

Phase	What Clara does	Starts
1 · Leasing	Answers every guest card and lead email within a minute, from leasing@westernslopepm.com. Texts from a Grand Junction number. Asks the right questions, offers only homes that are on your listings, points a caller to a nearby alternative when the one they asked about is gone. Books tours on the calendar you name. Follows up with quiet applicants on a schedule. Hands anything unusual to a person.	first property within two weeks of access
1b · After-hours line (included)	A phone line that answers when your tree does not: asks which property, takes leasing and maintenance calls, screens for emergencies, takes a clean message with a read-back. No transfers in the first version. You forward after-hours and no-answer calls to it when you are ready.	same window, your call when to forward
2 · Maintenance	Requests taken 24/7 by phone and text, logged in AppFolio, routed by trade, residents kept updated. Emergencies go to your on-call number.	after leasing is live; needs read-only AppFolio API
3 · Renewals	Every expiring lease priced from your rules behind a rent floor, offers on schedule, follow-up until signed.	after a renewal-policy session; needs API or Plus

Pricing

Module	Per unit / month	First 90 days	On 250 units, standard
Leasing (Phase 1), after-hours line included	$3.00	$2.00	$750 / month
Maintenance (Phase 2)	$1.50	$1.50	$375 / month
Renewals (Phase 3)	$1.50	$1.00	$375 / month
All three live	$6.00		$1,500 / month
Setup and customization, one time	listed $7,000 · pilot 50% off		$3,500

Each phase bills only from the day it launches. Unit count is taken from AppFolio on the 1st; commercial, industrial and medical units are excluded. Illustrated on 250 units; the real count is confirmed at kickoff.

How we measure it

Metric	Today	Target, day 30	From
Time to first reply on a new lead, median	measured in week one from your guest cards	under 2 minutes, any hour	Clara's log
Leads that arrive after hours and get answered the same evening	—	all of them	Clara's log
Tours booked without a person touching the thread	—	most	your calendar
Applicants followed up within 24 hours of going quiet	—	all of them	Clara's log

We size the money after 30 days of your own data, not before.

Terms

Twelve-month agreement from the Phase 1 launch date; either side can end it on 30 days' written notice.
60-day money-back on Phase 1 subscription fees if you are not satisfied. Setup is not refundable.
Read-only in AppFolio until you approve each kind of write, in writing, per property.
Resident and prospect data handled under the data terms of the services agreement.

What we need from you to start

Add clara@propflowai.co as a Property Manager user in AppFolio (NDA on request).
Whoever has admin rights on your Microsoft 365 clicks one approval for the leasing mailbox and the tour calendar.
One test property in your AppFolio to rehearse on.
Your screening criteria, pet policy, fees, and where specials live.
One person who can answer policy questions in the first month. Each answer becomes a rule Clara follows from then on.

Acceptance

Western Slope Property Management

Name and title

Signature · Date

PropFlow Technologies, Inc.

Name and title

Signature · Date

This summarizes our commercial understanding and is subject to a mutually acceptable services agreement.