Situs office calls, Oct 29: what PropFlow could take in

Every call on Situs Group's office phones on Wednesday, checked against the phone system's own list and PropFlow. Nothing was written to PropFlow.

2026-10-29 · first full office day of the practice run · recordings design hub

29 calls on the phone system. 18 reached a staff phone, 17 were recorded, 1 is missing. 6 could go into PropFlow today. 7 callers hit the menu and hung up without reaching anyone.

Calls on the phone system

17 / 18

Staff calls recorded

Into PropFlow today

Stuck at the menu, no person

Every recorded call, who to who and what it was about

Every recorded call, who to who

Time	Dir.	Situs side	Other side	What it was about	PropFlow?
8:06	Out	Miriam Gallegos	Chase card services	Card activation menu, nobody spoke.	No, admin
9:18	Out	Lovely (VA)	MJ Corriveau, Lamplighter prospect, voicemail	Left a voicemail: got your Lamplighter inquiry, when can you tour?	Yes
9:32	In	Lovely (VA), then Courtney Tolentino	Hugo Munoz, 6908 Lowell applicant	Is my application approved? Still in review; the co-applicant's application never arrived, please resend.	Yes
9:35	In	Lovely (VA), then Miriam Gallegos	A friend calling on behalf of a resident	A personal matter about the resident's apartment.	No, stays out
10:12	Out	Courtney Tolentino	Angelic Sasse, Aspen Leaf prospect	Still want to move forward? Yes; email changed, resend the checklist, wants a tour this week.	Yes
10:26	In	Courtney, then Miriam	Brittany Padilla, public defender	Still waiting on camera footage from July 11; Miriam will chase the security company.	No, not a customer
10:39	In	Courtney Tolentino	SashaDawn Mayberry, Carr Street Flats resident	Pest control is spraying today and nobody told me; what do I need to do? Sent to pest control.	Yes
10:51	Out	Courtney Tolentino	Fancy's Cleaning, an applicant's employer	Employment verification for an applicant; got the email to send the form.	No, employer
11:17	Out	Miriam and Hugo	Danny at Crexendo, phone vendor	The SMS registration form so their numbers can text as a business.	No, vendor admin
11:22	In	Courtney, desk phone	989 number, 53 s	Unknown; no recording.	Not recorded
11:33	In	Lovely (VA)	Arsenio Bozeman, Lowry Flats prospect	How much are the Lowry Flats units? 3-bed at $2,500; listing link sent by text.	Yes
11:41	In	Lee McKibbin	Amanda Lopez, bank survey	Wants Miriam for a business-banking survey; declined.	No, sales
1:30	In	Courtney, then Deiby Magana	Julia, apartments.com sales	Checking in on advertising; Deiby says Eileen makes those decisions.	No, sales
2:26	Out	Deiby Magana	Jasmyn Means, Dahlia prospect, did not connect	Carrier message "too many calls, try later"; nothing said.	Yes, as an attempt

Compared with the phone system's own list (29 calls)

Compared with the phone system's own list

Where the call ended	Rows	Recorded
Reached a staff phone (12 inbound legs, 6 outbound)	18	17
Hit the auto-attendant and never reached a person	7	Nothing to record
Outbound, no answer (Deiby's two redials)	2	Two empty files
Routed to a system route ("SpeakAccount"), not a person	2	No

The one missing recording: 11:22 AM, a caller from a 989 number reached Courtney on her desk extension for 53 seconds. Every other Courtney call today came through her web phone, a separate seat, and was recorded. Check that the desk seat has recording on, or make one test call to it.

The menu problem: seven callers hit the attendant and left. One sat on it for over two minutes at 3:08 PM and pressed nothing; the same number had reached Courtney at 11:22 and Miriam had called them the day before. During office hours those callers get neither Clara nor a person.

Source: Call History export from the Crexendo portal, Oct 29, and the practice runner's log. Transcripts never enter a repo.

Findings for the real build (PR 3)

Sensitive calls stay out. One call today was a third party discussing a resident's personal legal situation. The "known" rule is not widened; calls from people who are not the tenant, applicant, prospect or vendor are deleted. Fede, 2026-10-29.
Attempts count. A dead or unanswered call to a known person is kept as "Deiby Magana called Jasmyn Means, did not connect", no transcript. Built into the runner today on Fede's call. Unknown-number dead calls are still dropped.
Empty files. An unanswered outbound attempt produces a 94-byte file. The runner now skips them once; the attempt itself shows up on the connected redial.
The vendor call was mislabeled. Miriam's 11:17 call out to the phone vendor carried no outside number in the file's tag, so the parser called it staff-to-staff. The export has the dialed number. PR 3 falls back to the call list when the tag has no outside leg.
Honest column. The runner's "gate missed" flag fired on every unknown conversation (bank, sales, public defender). Renamed "real conversation".
Direction inference held on all 13 recorded conversations.
Name quality. PropFlow holds "Arthony Unknown" and "Kaitlyn Unknow" for two callers who gave full names.
Worth a check. Angelic matched Aspen Leaf but talked about a Lamplighter application.

PR 3 itself (writing calls to the timeline) waits for the practice days to end Friday.