Situs: phone setup steps for Crexendo

How to send Situs's night and weekend calls to Clara using Crexendo's own business-hours settings. Daytime calls stay exactly as they are. For Situs's Crexendo admin and for Dani at Crexendo.

Oct 14, 2026 · The Situs Group · about 15 minutes of clicks · do not switch the live route until Propflow says go

Steps for Situs's Crexendo admin

  1. Write down where the main number's after-hours calls go today. That is your undo.
  2. Time Frames → Add Time Frame. Make "Office hours" (Days of the Week, Mountain time) and "Holidays" (Holidays, recurring). KB 3883003, 3799671
  3. Stop here until Propflow says go. Clara's number is still being connected. Steps 1 and 2 change nothing; steps 4 and 5 switch routing, so do them together on our go.
  4. Inventory → (303) 789-3030 → Enable Time Frames: Yes. Office hours: leave the destination as it is today. Put Holidays above Office hours (ask Dani to confirm the order). KB 3801235
  5. Holidays and Default slots: Treatment "PSTN Number", Destination +1 (720) 740-4240 (17207404240). The Default slot covers nights and weekends. Save both steps at once. KB 3926840
  6. Run the test call below together with us.
Asks for Dani at Crexendo
  1. Swap the forward announcement for ringback. Forwarded calls say "your call is now being forwarded" by default. Callers should hear normal ringing instead. This is an Admin UI change on Crexendo's side. KB 3833726
  2. Turn on call recording and give us download access. In order of preference: an API token, a Zapier "New Call Recording" connection, or a portal login that can download from Call History. Recordings are kept 90 days. KB 3949954, 3833561, 3800951
  3. Caller ID on forwarded calls. When Crexendo forwards a call to Clara, does the original caller's number come through, or does (303) 789-3030 show? Clara needs the real caller's number to recognise residents.
  4. The two other numbers that route to the main line. What are they used for, and should they follow the same night and weekend rule?
Go-live test (5 minutes)
  1. Propflow confirms Clara's number is answering. Then do steps 4 and 5.
  2. During the after-hours window, call (303) 789-3030 from a cell phone that is not a Situs line.
  3. Check: Clara answers, the delay is a few seconds at most, and you hear ringing, not a forwarding message.
  4. Propflow checks that the call shows your cell number, not the main number.
  5. Call once during office hours too, and confirm it rings the team as usual.
Switching it off, and Night Mode

To stop sending calls to Clara: set the Default and Holidays slots back to what you wrote down in step 1, and save. Or turn Enable Time Frames off, if it was off before.

Night Mode is a button on a desk phone that sends calls to the after-hours destination right now, for example on a snow day or when the office closes early. Since the after-hours destination will be Clara, it is the manual "Clara takes the calls now" switch. Press it again to go back to normal. The same toggle can be set up pointing at your office line instead, as a one-button pause; ask Dani to confirm. KB 3762782

Why the one rule matters

If Clara ever transfers a caller to the main line, and the main line forwards to Clara at that hour, the call goes back to Clara, who transfers it again. The phone system does not notice. The caller hears ringing and then a dropped call.

On our side, Clara is blocked from ever transferring to (303) 789-3030. On your side, please keep any number Clara might hand a caller to (an on-call cell, a direct line) free of forwards back to Clara.

Crexendo knowledge-base articles
PropFlow Docs