Prototype — the knowledge page rethought: the manager tests what Clara would say and teaches her in plain words; the record inventory becomes a link. Live Camellia facts; the interactions are staged. Try the example questions and the “That’s wrong” flow.
Camellia Apartments / Clara’s knowledge
Clara answered 612 questions here in the last 30 days — 96% on her own . 3 things need you — two she couldn’t answer, one fact due for its re-check.
Try her — ask anything a prospect or resident might ask
Ask
Try: Is parking available? What’s the move-in special? What do utilities cost?
Clara would say
Built from
Tell Clara what changed — plain words are fine.
Send
Got it —
garage parking is $105/month (was $95). I’ll use this in every conversation from now on, and it’s recorded as decided by you, today.
Saved. Parking updated everywhere — the old figure is kept in history.
Needs you
Answer once — she never asks again. Facts due for a re-check surface here too.
Do you accept co-signers for applicants without a Social Security number?
Asked by two prospects this week. Clara told them she’d check.
Save Maria’s answer as a standing rule?
She told a prospect: “The one-month-free special can’t be combined with any other offer.” The prospect already got the reply.
Re-check due
Is the on-site parking waitlist still full?
Last confirmed in March. Clara quotes the overflow lot whenever this comes up.
Asked most, last 30 days
Coverage is measured against these.
Parking 41
Pets 33
Move-in special 28
Utilities 19
Co-signers 12
Laundry 9
Amber = has an unanswered question — click it.
Recently learned
Move-in special — can’t be combined with other offers.Maria · yesterday
Buzz-in code — team adds resident’s phone to the call box; # + apt number, press 9.taught via Clara · Aug 21
Overflow parking — nail salon next door, $100/mo, arranged through the office.taught via Clara · Jul 30
Security deposit — $300 flat, confirmed.you · Aug 12
Browse everything Clara knows — 128 facts in 6 sections →