Never-say, tone and sign-off, edited on Settings › Calls & messages.
9 Oct 2026 · branch feat/settings-home-voice-answers · captured against propflow-stage · at 2163d3cd4ec+local
Data note. Every name and balance below comes from propflow-stage, which is anonymized by construction (ADR-0097/0110 — phones in the impossible +1000 NPA, emails @example.test). The identical capture against prod would carry real tenants' names and balances and is not safe to attach anywhere, which is why the generator refuses to run against one.
Below the escalation owner, the hub's How Clara talks cards: what Clara must never say or promise, her tone, and her sign-off. The same cards and records as onboarding, saved through the Settings door, so a live company can change them here.
Asserted in the captured DOM — How Clara talks · Is there anything Clara must never say or promise? · How should Clara sound? · How should Clara sign off?