Emergencies core topic
What counts as an emergency and what Clara tells the caller, as a structured policy in onboarding and Settings.
10 Oct 2026 · branch feat/core-topic-emergencies · captured against propflow-stage · at 7d3d00679f5
Data note. Every name and balance below comes from propflow-stage, which is anonymized by construction (ADR-0097/0110 — phones in the impossible +1000 NPA, emails @example.test). The identical capture against prod would carry real tenants' names and balances and is not safe to attach anywhere, which is why the generator refuses to run against one.
1 · Onboarding › Maintenance › Emergencies
The Emergencies topic card sits at the top of the section. Its help line states the safety floor every answer keeps (gas, fire or smoke, carbon monoxide, active flooding, sewage backup, no heat at or below 50°F, and the rest of the life-safety list every agent already speaks). The company only adds to it (no hot water, lockout, ...), picks what happens when a resident calls something else an emergency, and what Clara tells the caller. The old free-text question is gone; words a company already typed there come back as a From your records hint under the note (pinned by the page's DOM test). The company's own after-hours line and the on-call list below are unchanged: who gets called is not part of this topic.
Asserted in the captured DOM — Emergencies · Always emergencies, whatever you add · carbon monoxide alarm · Also emergencies at our buildings · When a resident says it is an emergency but it is none of these · Call 911 first if anyone is in danger · Do you have an after-hours emergency phone line?
Sections 2–3
2 · Settings › Knowledge & policies, company
The Emergencies card under Living there, between Maintenance requests and Entry notice: the topic's one home, edited here once the company is live, with a building able to set its own answer.
Asserted in the captured DOM — Living there · Maintenance requests · Emergencies · Entry notice
3 · Phone width (390px)
The card at phone width: the choices wrap, nothing scrolls sideways.
Asserted in the captured DOM — Also emergencies at our buildings
