| Row | origin/main | Branch |
|---|
| ENTRY NOTICE, sms | That's a great question for any renter to ask! I don't have that policy detail on file — I'll check with the leasing team and get back to you on that. In the meantime, want to come see the 2-bedroom in person? | Yes! We give 48 hours notice before entering your apartment. Let me pull up the 2-bedroom availability for you — want to come take a look? |
| MOVE-IN INSPECTION, sms | I don't have a move-in checklist or inspection process on file for Example Court. I'll check with the leasing team and get back to you on that! | Yes! There's a move-in checklist you'll need to complete, and you have 5 days from move-in to return it. It's a good way to document the unit's condition so you're protected at move-out. Anything else you'd like to know? |
| DEPOSIT RETURN, sms | That's not something I have on file — deposit return timelines are set by Colorado law and can vary by situation. I'll check with the leasing team and get back to you on the specifics for Example Court.
That said, are you still in the early stages of exploring the property? Happy to tell you more about what's available! | The deposit is returned within 21 days of your move-out. Also, just so you know, there's a move-out walk-through on your last day with you present, and keys need to be dropped in the office drop box by noon that day. |
| DEPOSIT RETURN, building override, sms | I don't have the security deposit refund timeline on file for Sample Row. I'll check with the leasing team and get back to you on that. | The deposit is returned within 14 days of your move-out. Is there anything else you'd like to know about Sample Row? |
| DEPOSIT RETURN, nothing set, sms | I don't have the deposit refund timeline on file for Demo Terrace. I'll check with the leasing team and get back to you on that.
In the meantime, is there anything else I can help with — like availability or scheduling a tour? | I don't have the deposit refund timeline on file for Demo Terrace. I'll check with the leasing team and get back to you on that.
Is there anything else about the property I can help with in the meantime — availability, pricing, amenities? |
| CLEANING AND KEY RETURN, sms | I don't have the key return instructions on file for Example Court. I'll check with the leasing team and get back to you on that. | Leave all keys in the office drop box by noon on your last day. That's all you need to do for key return! |
| MOVE-OUT INSPECTION, sms | That's something our leasing team handles directly — I'll check with them and get back to you on the move-out inspection process. Is there anything else about your move-out I can help with? | Yes — there's a move-out walk-through on your last day, and you're expected to be there for it. Also, just a reminder to leave all keys in the office drop box by noon on your last day. |