One page for Fede to spot-check. Real calls from the last month, replayed through the old code and the new code. Same transcript, both emails side by side.
2026-10-29 · 42 real calls (Western Slope, Camellia, Willows) · the delivery fix is live; the new wording ships with PR #23372 · hub page: A caller's message always reaches the office
Old code lost 8 of 42 messages and sent 1 it should not have. New code: 0 and 0. Wording, judged by a second model against the transcript: 2.8 out of 5 before, 4.85 after, 0 of 40 notes with an invented fact.
| On the same 42 real calls | Old code (what ran until Oct 28) | New code |
|---|---|---|
| Caller's message never reached the office | 8 | 0 |
| Email sent when Clara had already answered the question | 1 | 0 |
| Note names the caller, their role, what they want, one number | 111 / 200 | 194 / 200 |
| Reads well (second model, 1 to 5) | 2.77 | 4.85 |
Names and numbers below are replaced ("Pat H.", 555 numbers) because the replay fixtures are committed to the repo. Each example carries its conversation id; open it in PropFlow to see the real call and, where one went out, the real email.
Subject: Pat H. — general callbackPat H. is asking about rent paid on the 1st that was put back into Pat H.'s bank account. Callback number: (970) 555-0100 See the conversation Clara
Subject: Pat H. — Returned rent paymentPat H., resident. They say they paid rent on the 1st and it was returned to their bank account. They want to know what happened. Callback number: (970) 555-0100 See the conversation Clara
Subject says the topic, not "general callback". First line says who they are to us. Then what they want, in their words. One number. The link and "Clara" are the only things code adds. No "Called Wed, Oct 28, 5:40 PM" line.
Nothing sent. The one-sentence summary failed a wording check three times ("she" is a banned word), so the engine sent nothing. Slack said "note left for the office".
Subject: Pat H. — Qualifying for a propertyPat H., prospect. They want to know if they would qualify for one of the properties. They have a couple of questions about qualifying and would like to talk with someone by phone. Callback number: (970) 555-0100 See the conversation Clara
Spot-check: conversation conv_voice_e6d6fc5e-8922-4057-be2e-814062b441b2.
Nothing sent. Rule was "no dialable number, no note".
Subject: Pat — Abandoned vehicles in parkingPat They say broken down vehicles and trailers are parked in the communal parking at the Emerald Glen properties. They want these removed. No number given. See the conversation Clara
Spot-check: conv_voice_ca5467db-6382-4ac7-9d5d-17cd9f7d4384.
Subject: Pat H. — general callbackPat H. wants to see a specific home at 100 Harness Way and ask questions about it. Callback number: (970) 555-0100 See the conversation Clara
Subject: Pat H. — Showing at 100 Harness WayPat H., prospect. They want to see the home at 100 Harness Way and ask some questions about it. They asked for a time today at 5:30 PM, and afternoons work best for them. Callback number: (970) 555-0100 See the conversation Clara
The time they asked for was in the call and the old note dropped it. Spot-check: conv_voice_addf90cb-703b-497b-9d32-cb21b1530733.
Subject: Pat — general callbackPat wants to know what services the property management team offers for a client with properties, to see if they would be interested. Callback number: (970) 555-0100 See the conversation Clara
Subject: Pat from Mountain Pest Control, Inc — Business inquiry about client propertiesPat from Mountain Pest Control, Inc They have a client with properties and want to know what Western Slope Property Management offers. They want to see if there is a potential business fit. Callback number: (970) 555-0100 See the conversation Clara
Company comes from our vendor records, same as the Slack card. Spot-check: conv_voice_aff290ee-d6ee-440e-8cd2-1b12616fcb10.
Subject: Pat H. — general callbackPat H. wants help logging into the app, stuck on a verification code step. Callback number: (970) 555-0100 See the conversation Clara
Subject: Pat H. — App login verification problemPat H., resident. They can't log into the app. They say it asks for a verification code, but they can't get into their account to retrieve it. They asked whether the team will get back to them. Callback number: (970) 555-0100 See the conversation Clara
Spot-check: conv_voice_9c829d59-990f-4a4f-a91d-8d58ec82c4cd.
Subject: Pat — Camellia ApartmentsPat wants the access code for apartment 303 to call in a delivery at Camellia Apartments. Callback number: (970) 555-0100 See the conversation Clara
Subject: Pat — Delivery to unit 303Pat, vendor. They have a delivery for apartment 303 and want the access code so they can call the resident. Callback number: (970) 555-0100 See the conversation Clara
Spot-check: conv_voice_19f2251b-07c8-412e-ab54-c27e0054e44d.
Subject: Pat H. — general callbackPat wanted to know if the office was open today. Callback number: (970) 555-0100 See the conversation Clara
Nothing sent, on purpose. The question was answered; the office has nothing to do.
Your call on Sidney's conversation, Oct 28. Spot-check: conv_voice_fd73cca2-7458-452b-a85b-62aebd2c6b4d.