One control on the person you're looking at: Clara goes fully silent toward them — replies, reminders, campaigns, every channel — while their messages keep landing quietly in the record.
It's live — click Mute in the pane header. One click on, one click off.
No dialog, no form. Click Mute and the room goes quiet: no replies, no reminders, no campaigns, and no notice emails to the team about their messages. Click Unmute to undo. Who and when are logged automatically.
Amber badge by the name, a one-line banner with who and when, and an event line in the thread. You can't open the conversation and not know.
Their messages keep arriving and are saved in the record — nothing bounces, nobody on the team gets emailed. The room just goes quiet on our side.
The composer stays open. Sending as Clara while muted delivers that one message and keeps the mute on — no silent failures, no hold-lifting dance.
Every mute and unmute is a compliance record: actor, timestamp, reason. Same rail the system already trusts for do-not-contact.