Could Clara answer Western Slope renters today? Every question renters asked in a year of guest cards, checked against what the Western Slope knowledge base holds right now.
Generated 2026-10-16 08:20 · cards received 2024-09-01 to 2025-08-31 · model pass on the Claude subscription · local run, no PR
Clara can answer 47.3% of renters' knowledge questions today (138 of 292). Another 23.6% she can only half answer, and 29.1% need a fact nobody has written down yet. The biggest gaps: other, utilities, deposits and move-in costs. Availability, rent and unit size come from the listing and unit records, not the knowledge base, so they are counted separately: 165 of 209 answerable.
| Biggest missing topics | Questions blocked | Staff already answered |
|---|---|---|
| Other | 21 | 13 |
| Utilities | 17 | 9 |
| Deposits and move-in costs | 14 | 7 |
| Documents to apply | 14 | 13 |
| Unit features | 13 | 5 |
| Question kind | Questions | Share of all 728 |
|---|---|---|
| Knowledge questions (scored above) | 292 | 40.1% |
| Listing data: availability, rent, unit size (165 answerable) | 209 | 28.7% |
| Set aside: calendar | 203 | 27.9% |
| Set aside: tour logistics | 19 | 2.6% |
| Set aside: call me / hand-off | 5 | 0.7% |
Availability, rent and unit size are answered from the unit records and the live listing, which the PMS sync keeps current, not from written knowledge, so they have their own count: 209 questions, 165 answerable, 18 partial, 26 missing. Booking a tour and tour logistics are calendar work, and "please call me" is phone routing, so they are not counted against the knowledge base either. "Other" (questions outside the named topics) stays in the knowledge share: 38 questions, 17 answerable, 6 partial, 15 missing.
Counting every question the old way: 43.8% answerable, 27.9% waiting only on the calendar, 28.3% missing or partial facts (728 questions).
Each row is a topic Clara cannot answer from today's knowledge base, ranked by how many renter questions it blocks. In 90 of the 154 blocked questions a staff member already answered in the thread, so the first draft of the fact exists; Western Slope confirms each one before it is loaded.
| # | Topic | Questions blocked | Staff already answered | Facts most often missing |
|---|---|---|---|---|
| 1 | Other | 21 | 13 | Unit 204 maintenance history (air filter service record); Tenant payment/ledger access (duplicate charge verification); Tenant autopay enrollment status |
| 2 | Utilities | 17 | 9 | utilities included at Pomona Park Townhomes; Utilities included or paid by tenant at Lincoln Apartments, and LEAP assistance; Utilities included at Pomona Park Townhomes |
| 3 | Deposits and move-in costs | 14 | 7 | Security deposit amount at 2976 Krista Street; security deposit amount at Flats on Elm (building/listing); The renter's own deposit and move-in dates (application-specific) |
| 4 | Documents to apply | 14 | 13 | Where/how to submit proof of income documents (email vs. online application upload) (company); Status of the renter's submitted application packet (not available to Clara); Assistance animal / ESA documentation requirements (company) |
| 5 | Unit features | 13 | 5 | Air conditioning at Pomona Park Townhomes; Air conditioning at Pomona Park Townhomes (building/listing); Air conditioning in units at Pomona Park Townhomes |
| 6 | Income and credit rules | 10 | 6 | Credit report dispute / credit screening criteria and reapplication timing (company); Accepted income documents, such as a 1099 transaction list in place of paystubs (company); 6-month lease option / short-term lease terms (company lease length is 12 months standard; no-rental-history screening rule) |
| 7 | How to apply | 9 | 6 | Where character references go on the application (company); Application process for homeowners with no rental history (company); Whether an application or co-signer application can be submitted for a home that is not currently listed (company) |
| 8 | Pets | 8 | 3 | Policy on pet types other than cats and dogs (company); Pet types other than cats and dogs (company); Assistance animal / ESA policy and any fee treatment (company) |
| Topic | Questions | Answerable | Partial | Missing | Calendar |
|---|---|---|---|---|---|
| Booking a tour | 203 | 0 | 0 | 0 | 203 |
| Availability | 159 | 127 | 11 | 21 | 0 |
| How to apply | 48 | 39 | 5 | 4 | 0 |
| Other | 38 | 17 | 6 | 15 | 0 |
| Unit size and layout | 33 | 24 | 6 | 3 | 0 |
| Pets | 31 | 23 | 8 | 0 | 0 |
| Tour logistics | 19 | 12 | 7 | 0 | 0 |
| Documents to apply | 18 | 4 | 9 | 5 | 0 |
| Rent | 17 | 14 | 1 | 2 | 0 |
| Utilities | 17 | 0 | 0 | 17 | 0 |
| Income and credit rules | 16 | 6 | 10 | 0 | 0 |
| Deposits and move-in costs | 16 | 2 | 10 | 4 | 0 |
| Unit features | 13 | 0 | 2 | 11 | 0 |
| Laundry | 12 | 8 | 0 | 4 | 0 |
| Vouchers / Section 8 | 11 | 6 | 4 | 1 | 0 |
| Move-in and keys | 11 | 5 | 4 | 2 | 0 |
| Application status / decision time | 10 | 2 | 1 | 7 | 0 |
| Lease terms | 9 | 6 | 2 | 1 | 0 |
| Parking | 7 | 5 | 0 | 2 | 0 |
| Application fee | 6 | 2 | 3 | 1 | 0 |
| Co-signers | 6 | 4 | 2 | 0 | 0 |
| Specials | 5 | 4 | 1 | 0 | 0 |
| Location / neighborhood | 5 | 4 | 0 | 1 | 0 |
| Occupancy limits | 5 | 0 | 0 | 5 | 0 |
| Call me / hand-off | 5 | 4 | 1 | 0 | 0 |
| Background screening | 4 | 1 | 2 | 1 | 0 |
| Furnished | 4 | 0 | 0 | 4 | 0 |
| Source | Questions | Answerable | Missing or partial |
|---|---|---|---|
| Zillow | 95 | 35 (37%) | 60 |
| Rent. | 45 | 22 (49%) | 23 |
| Apartments.com | 33 | 21 (64%) | 12 |
| Uloop | 28 | 21 (75%) | 7 |
| Zumper | 21 | 14 (67%) | 7 |
| Website | 16 | 7 (44%) | 9 |
| Realtor.com | 13 | 4 (31%) | 9 |
| Referral | 12 | 2 (17%) | 10 |
| Renter | Asked | Today | Fact needed | What staff said |
|---|---|---|---|---|
| Eric F. | Lease signing screen went white and locked me out; how do I sign? | missing | Troubleshooting for online lease signing issues (company) | Staff re-sent the signing link to try again. |
| BaoNhi N. | Does rent include utilities? | missing | Utilities included at Pomona Park Townhomes | Yes, rent includes all utilities. |
| Jeffred Z. | Where should I email my paystubs and W-2 as proof of income? | partial | Where/how to submit proof of income documents (email vs. online application upload) (company) | Staff provided an email address to send the documents to. |
| Hellen M. | Willing to pay up to 2 months rent upfront; is that acceptable for student renters? | partial | Policy on prepaying rent in advance / upfront payment in place of screening or deposit (company) | - |
| Julio D. | Can you send photos of the unit? | missing | Unit photos or a photo gallery link (none in listing or property data) | Staff sent a Zillow link with photos. |
| James N. | Can bad credit still be approved? | partial | Credit score or credit history screening criteria (company) | - |
| Zander D. | Which email address should I send the document with my SSN to? | partial | Which email address, if any, to use for sending application documents containing an SSN (company) | Staff provided an email address to send it to. |
| Abbygale B. | How is the application process going? | missing | Application status lookup for the renter's application | So far so good; staff is settling on the move-in date. |
| Danika M. | Does the property have on-site laundry? | answerable | - | - |
| kathryn F. | Renter requests a rental application | answerable | - | - |
| Measure | Count |
|---|---|
| cards held (all stores, all dates) | 2942 |
| cards read (in window) | 960 |
| cards with any renter text | 537 |
| cards sent to the model (renter text or a thread) | 822 |
| cards with at least one question | 342 |
| questions extracted | 728 |
| in-scope questions | 292 |
| extract calls failed | 0 |
| cards the model skipped | 0 |
| listing-data questions (own bucket) | 209 |
| judge calls failed | 0 |
| questions left unjudged | 0 |
| building labels on cards | 41 |
| building labels not matched to a property | 4 |
| card mentions of unmatched buildings | 52 |
Names show as first name and last initial. No phone numbers, emails or message text are on this page; questions are paraphrased.