Ember Estates, explained

Why Clara gave two answers about which homes are for rent, and the fix for every company.

2026-09-29 · found at Western Slope · the fix is for all companies

In one sentence: AppFolio keeps two lists of homes, one clean and one messy, and Clara sometimes read the messy one. The fix: each company has one list, and every question reads that same list. Nothing in the fix is about Western Slope.

1. AppFolio has two lists

List A: the listings page what the company is advertising 4 homes 363, 364, 367 Ember 2863 Florida Correct List B: the unit list every home the system knows about 26 homes all marked "vacant" most are actually rented Wrong for Ember
Every AppFolio company has both lists. At Ember they disagree.

2. Clara picked the list based on how you asked

"What do you have available?" List A → 4 homes ✓ "What's open at Ember Estates?" List B → 26 homes ✗
Our bug, not the client's. Any company could hit it.

3. The fix: one list per company, for every question

Any question Any property, any company The company's one list narrowed to the property asked about
Same rule for everyone. No company names, no addresses. Western Slope's list is the listings page, so Ember gives 4 homes whichever way you ask.

Why it can't be "always the listings page"

We checked Situs Group today. They have 0 homes on their listings page but 14 real vacancies in their unit list. "Always the listings page" would tell every Situs prospect "nothing available." So the rule is one list per company, not one list for everybody. Today Situs has the same split as Ember, the other way round: ask broadly and Clara finds nothing; name a building and she finds the vacancies.

More detail: tours, what we undid, status, optional extras

4. Same cause, second symptom: tours on the wrong property

If a chat started about Ember Estates, Clara filed every tour under Ember Estates, even a tour for a home on Elm Avenue, which is its own property. Fix: a tour is filed under the home being toured. Also a general rule for every company.

5. What we already undid

Before we found the cause, we added a setting that hid Ember Estates from Clara. That was a patch for one client, and it also hid 2 homes that are really for rent. Removed It is cleared in production and being deleted from the code.

6. Where things stand

FixWho it's forStatus
Clara always reads the listings pageEvery companyBeing built
Tours filed under the home being touredEvery companyBeing built
Remove the "hide these homes" settingEvery companyMerging

Proof before merge: tests on Clara's real instructions and replays of 20+ real past conversations from several companies.

7. Optional extras (your call, not needed now)

These guard against messy AppFolio data in general. Fixes above already solve Ember.

Recommendation: skip for now. Revisit only if another company shows the same mess. Situs Group also has about a dozen "properties" that are really company LLCs at their office address. None have vacancies today, so none get offered.

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