When our phone calls fail: the staff section on the customer page
Part 3 of the Clara front door (agentflow ADR-0083). Where a caller goes when Clara's phone call fails: the call center, then the on-call list, then a message, read from the very function a failed call rings. Captured on the Fairhaven Residential (TEST) company on the stage data source.
3 Nov 2026 · branch feat/clara-fallback-admin-section · captured against propflow-stage · at f5797605b57+local
Data note. Every name and balance below comes from propflow-stage, which is anonymized by construction (ADR-0097/0110 — phones in the impossible +1000 NPA, emails @example.test). The identical capture against prod would carry real tenants' names and balances and is not safe to attach anywhere, which is why the generator refuses to run against one.
1 · One combined row, in ring order, with its controls
The section reads When our phone calls fail, with the explanation behind the (i). The rungs show in the order a failed call rings them, last four digits only, ending in Message; a company with nothing on file shows Callers only hear a message instead. The call center is changed in place, and the on-call calendar switch sits beside it. The on-call list itself is edited by the editor on the same card.
Asserted in the captured DOM — When our phone calls fail · Ring whoever is on call today first. The section title and the on-call calendar switch are on screen inside the card.
Sections 2–2
2 · Editing the call center in place
Pressing the call center button opens a phone field with Save and Cancel right in the row, no modal. Save stays disabled until a number is typed, and says why.
Asserted in the captured DOM — Save · Cancel. The in-place editor is open.
