Western Slope broke the assumption behind the leasing email prompt: it was built for one apartment community with an onsite office, and Western Slope is scattered single-family homes across several towns with a centralized team. One core prompt, small named overlays, instead of a second prompt per client.
Proposed — pending Fede's review · drafted 2026-09-19 · BEFORE evidence in from the real-inquiry replay; AFTER pending the rewrite
One sentence describes the failure: the prompt assumed a shape of business that not every client has, so it reached for the one universal fallback — "call the office" — every time a client's shape didn't match. The fix is not a second prompt. It's a core that holds for everyone, and overlays that replace one named slot each.
A warm one-liner, then the answer, then one concrete next step — real tour slots when there are any. Five sentences or fewer. Facts only from the knowledge base and live availability, nothing else.
| Overlay | Company field | Values | Slot it replaces |
|---|---|---|---|
| A — inventory shape | inventoryShape | community | scattered | how Clara talks about "the property" — one community vs. a portfolio of addresses |
| B — team model | teamModel | onsite | centralized | who else is mentioned, if anyone — an onsite office vs. no office to name |
| C — asset type | property row | single-family → … | the noun for the listing — "the home," never "Unit 280" |
| Rubric | Definition |
|---|---|
| R1 | Answers the question about the specific listing the prospect asked about. |
| R2 | No "not on file" / apologetic admissions ("unfortunately," "I don't have that"). |
| R3 | Five sentences or fewer; no checklist dumps. |
| R4 | No hand-off to an office, phone number, or mailbox. |
| R5 | Ends on one concrete next step. |
| R6 | Never calls a single-family home "Unit n." |
A judge read Clara's first email for 51 real Western Slope inquiries, once without and once with the renter's actual message, read-only.
| Verdict | Without message (51) | With message (37) |
|---|---|---|
| Send as is | 12 (23%) | 8 (21%) |
| Needs edit | 23 (45%) | 28 (75%) |
| Do not send | 16 (31%) | 1 (2%) |
Control run against an open same-type home: 9 of 15 flipped to a correct offer, so "nothing available" is data, not a bug; but 4 of 15 attached the open home's numbers to the address the renter typed (address swap), which already fires in production.
| Rubric | Before (N=52) | After (pending) |
|---|---|---|
| R1 — answers the specific listing | 100% (41/41 applicable) | pending |
| R2 — no "not on file" / apology | 100% (52/52) | pending |
| R3 — ≤5 sentences, no checklist | 88% (46/52) | pending |
| R4 — no office hand-off | 96% (50/52) | pending |
| R5 — concrete next step | 88% (46/52) | pending |
| R6 — no "Unit n" on single-family | 100% (38/38) | pending |
28 of 52 emails say nothing is available — being verified against AppFolio's vacancy report; if true, similar-homes (#9925) is the highest-value follow-up.
Home gone, 6-month lease ask, cat, cargo trailer. Real AppFolio inquiry text.
Hi Ethan,
Thanks for reaching out about 566 Placer St. Right now there isn't a unit available there, including Unit 280, so I don't have current pricing or availability to share for an October 1 move-in. I'd suggest calling the leasing office directly at (970) 434-7000 or emailing leasing@westernslopepm.com to check on timing for that address, since they'll have the most current picture.
On the lease term: standard leases here run 12 months. A 6-month term with an option to extend would be outside the usual terms, so that's something the leasing team would need to weigh in on directly.
Good news on the cat — pets are welcome, with a $300 refundable pet deposit and $35/month pet rent, and every pet gets registered through OurPetPolicy before move-in.
As for parking for multiple vehicles plus a 7x16 cargo trailer, I don't have specifics on file for what this property can accommodate, so that's another one best confirmed with the leasing office — they'll know what the site can actually handle.
Feel free to give them a call or send an email with your details, and they can help you sort out the lease term and parking questions together.
Fails R2 (two "I don't have on file" admissions), R3 (5 paragraphs), R4 (office hand-off twice), R6 ("Unit 280" on a single-family home).
Fills in with the replay.
"2 bed 1.5 bath blue home that allows dogs." Real AppFolio inquiry text.
Hi Katie,
Thanks for reaching out! We do have a 2 bedroom home available right now — it's 1,728 sqft and rents for $1,300/mo. It's listed as 2 bath rather than 1.5, so if the blue home you saw was a specific listing elsewhere, this may or may not be the exact one — happy to help either way.
Dogs and cats are both welcome here (limit two pets, third considered case by case). There's a refundable pet deposit of $300 total and pet rent of $35 per pet per month.
For next steps: the application fee is $40 per applicant, and you'll want two forms of ID plus proof of income ready to go (self-employed applicants provide one year of profit and loss). Once everything's submitted, decisions typically come back in 1 to 2 business days. A security deposit (usually one month's rent) applies as well, and renter's insurance with at least $100,000 liability is required before move-in.
If you'd like to see the home or have questions about the application, the best way to reach the team is by calling (970) 434-7000 — they're also reachable at leasing@westernslopepm.com.
Fails R3 (4 paragraphs, application-checklist dump) and R4 (office hand-off at the close). R1 and R6 pass — correctly flags the 1.5 vs. 2 bath mismatch instead of asserting a match, and never says "Unit n."
Fills in with the replay.
No inquiry text on the card at all — the generic subject-line-only case.
Hi [prospect],
Thanks for reaching out about Pomona Park Townhomes! We're a townhome community here in Grand Junction, and I'd love to help you find the right fit.
Right now we've got three-bedroom townhomes running $2,495–$2,595/mo, all around 1,528 sqft.
Let me know what you're looking for — bedroom count, budget, or move-in timing — and I can point you toward the best options. Happy to answer any questions about the community too.
Passes R1–R6 as written. Kept as the baseline "already fine" case — the rewrite must not regress it.
Fills in with the replay.