I'm parked on you

Everything I could decide myself is decided. What's left needs you. Each one carries the recommendation of the session that raised it — if you agree, pick it and press Done. A model's opinion, where there is one, appears on the card as a receipt line; cards with no receipt were never put to a model. "I'm not sure" is a real answer and becomes work for me. You don't need to open the session — pressing Done sends your answer back and it picks up.

1

In plain terms. A renter interested in a Camellia apartment never got the usual automatic welcome email. Our system spent about half an hour trying to confirm who added their file, couldn't, and gave up rather than guess wrong. Meanwhile that same renter already applied and got approved for a unit. Should a staff member reach out to them personally, or should the automatic welcome email still go out now, the same as for any brand-new lead?

The full question, as raised

org_jpco (Camellia Apartments), AppFolio guest card 158, ProspectInquiry 7a536e04-abeb-58f5-9b03-10bc1225ed0c, personId pers_19dffcd8-b515-4950-829f-edae2673e836. lead.received outbox row (eventId 4f42e87b-557b-4652-a489-a92daa08da83) exhausted MAX_ATTEMPTS(5)/~32min waiting for the AppFolio createdBy L4 read (guest-card.ts readCardCreatedBy) to resolve — it never did, so clara-first-email-consumer.ts parked the row honestly rather than send blind (Sentry JAVASCRIPT-NEXTJS-1CA). Same org/property already parked once before (JAVASCRIPT-NEXTJS-1BK, 2026-09-26) and the identical shape has recurred at Western Slope 3x in the last 4 days (JAVASCRIPT-NEXTJS-1B5/1C1/1C8) despite several prior rounds of fixes to this exact race — this looks like an ongoing, not-fully-closed issue worth a systemic look, separate from this one lead. Unusual wrinkle: this applicant's rental application (AppFolio id 120) was already approved (pmsApplicationStatus=Approved, stage=approved) within ~2 minutes of the guest card being created — well before the outbox row even started retrying. Recovery path is POST /api/admin/lead-outbox/redrive (staff-admin auth only, not something I can call myself) which would re-run the consumer and, if createdBy has since resolved, send Clara's generic new-lead first-touch email to someone who already applied and was approved. I could not confirm Camellia has a leasing-activity Slack channel configured, so this Sentry alert may be the only place this surfaced.

The session raising this recommends: Staff reach out directly — skip the automatic welcome email
They already applied and got approved, so a generic thanks-for-your-interest email may feel out of step — a personal note fits where they are better.
Tried first, unsuccessfully: Traced the drop to the exact lead/row, read the retry+park code and the redrive route. The redrive needs staff login so I can't run it myself, and given the applicant is already approved I'm not confident redriving (which could auto-send the generic new-lead email) is still the right move without a human call.

Staff reach out directly — skip the automatic welcome emailthe raiser's pick Send the automatic welcome email now, same as any new lead I'm not sure — go find out

fe4e48e4 is parked on this.

Pick an option above, then press Done.