I'm parked on you

Pick an option on each card and press Done; your answer goes straight back to the session. The raiser's pick is marked. "I'm not sure" and "Take it to the engineering bridge" are real answers.

1

In plain terms. Clara can't answer any phone calls because our ElevenLabs account dropped to the free plan and used up its credits around 06:20 UTC; should we put it back on a paid plan (or turn on pay-as-you-go overage) now?

The full question, as raised

ElevenLabs workspace reads tier=free, character_count 10000/10000, can_extend_character_limit=false (GET /v1/user/subscription, 13:44Z 2026-11-03); next reset Dec 3. Every Clara inbound since ~06:20Z hits the front-door fallback (clara_out_of_credits). A JPCO caller just got the dead-end message because JPCO has no call center or on-call list on file. Restore the paid plan / enable usage-based overage?

Restore the paid plan nowthe raiser's pick Leave it; callers keep getting the fallback I'm not sure — go find out Take it to the engineering bridge

Why, and what was tried

The session raising this recommends: Restore the paid plan now
Real customer callers (JPCO) are hitting a dead end; buying is a founder action Smith cannot take.
Tried first, unsuccessfully: Confirmed live from the ElevenLabs subscription API that the workspace is free-tier and fully spent; the front-door fallback is working as designed, so no code fix applies. Paying for a plan is a purchase, which only a founder may do.

b926e4f2 is parked on this.

Pick an option above, then press Done.