Pick an option on each card and press Done; your answer goes straight
back to the session. The raiser's pick is marked. "I'm not sure" and "Take it to the engineering bridge" are real answers.
1
In plain terms. The red-conversation alert keeps paging 'Clara never escalated' when she did: the work order was filed and her reply and team note are waiting on the approval queue, which the grader can't see. Should the grader also read a conversation's work orders and held messages before it pages?
The full question, as raised
conversation_grade_red omission reds (unhandled_escalation) are disproved by off-transcript records: work orders linked by GSI2PK=<conversationId> (CONV#899e9992, 10-29 16:52Z) and pending EscalationHolds on PROP#/HOLD# (CONV#conv_voice_c8e1868f, 10-30 01:22Z, Supervised maintenance). PR #21822's verifier is scoped to unbacked_completion_claim only and is held for review. Extend the judge's records-in-hand with the conversation's WO# rows and pending holds as a follow-up slice off origin/main?
Why, and what was tried
The session raising this recommends: Yes, add work orders and held messages to what the grader reads Under Supervised every handed-off maintenance reply is held, so each one reads to the grader as never escalated; this is a whole class, not a one-off. Tried first, unsuccessfully: Read both firings in propflow-prod (grade rows, HOLD# rows, WO# rows); confirmed #21822 does not cover unhandled_escalation; checked blocked outstanding and the PR thread for an existing decision and found none; posted the evidence on #21822.