Why, and what was tried
The session raising this recommends: Someone texts the resident by hand, outside Clara
It needs no prod data mutation and tells the resident today. Cost: the system's own 'tenant was told' field stays unset, so Clara still believes they were never notified.
Model receipt
FABLE was asked, and escalated. Receipt f7f8fc3ba — NEEDS HUMAN.
THE TWO PASSES DISAGREED, AND ONLY THE OPTION ORDER DIFFERED.
as-given → 'Send a fresh message that reflects what is known now, not the stale draft' (high)
reversed → 'A human re-triggers the original held message to the resident' (high)
An answer a reordering can flip is not an independent judgement, it is position bias wearing one. Escalating with both readings attached.
as-given reasoning: Read held-text.ts: every resolution path gates on state==='pending' (lines 488, 666, 750, 801) and a grep found no reopen/re-trigger path — a rejected hold is terminal. So option 1 as worded does n…
7cc54ff1 is parked on this.