Everything I could decide myself is decided. What's left needs
you. Each one carries the recommendation of the session that raised it — if you
agree, pick it and press Done. A model's opinion, where there is one, appears on the card
as a receipt line; cards with no receipt were never put to a model. "I'm not sure" is a real answer and becomes work for me.
You don't need to open the session — pressing Done sends your answer back and it picks up.
1fairhaven-homes (isTest bench, TEST_PROPERTY_IDS) has officePhone='' so the personalization webhook emits pm_phone_number='' and ElevenLabs transfer_to_number fails with Twilio 21201 (No 'To' number). appfolio-45 (Willows bench) has officePhone set to a benchAdmin human's cell. Set Fairhaven's officePhone to match Willows (one field on the property page), or leave it empty?
In plain terms. The Fairhaven test property has no office phone, so any test call that asks to speak to a person dials nothing and fails. The Willows test property already points its transfers at a teammate's personal cell. Should Fairhaven point at that same cell too, or stay empty?
The session raising this recommends: Match the Willows bench The bench must behave like a real property and a real property always has an office phone; the Willows bench already rings that same cell, so this is the same posture on the second bench. Leaving it empty means every 'connect me to a person' test call keeps failing and this alert re-fires each time. Tried first, unsuccessfully: Read the Sentry event and the ElevenLabs transcript: the caller was the registered Handyman robot test number, the property was the Fairhaven test bench, and the transfer tool was handed an empty number. Read the prod property row: officePhone and emergencyPhone are both empty, isTest true. Compared with the Willows bench and Camellia, both have an office phone. Checked open blocks: none covers this. Did not write the phone myself: it decides whose personal phone robot calls ring, and it is a production data write.